IT support & services for New York, NYC & Long Island

Managing your resources is critical to the success of your business. Unfortunately, IT can be finicky, often creating unplanned expenses while also affecting the efficiency of your workforce whenever your network goes down, a computer fails, or even worse, you suffer significant data loss. That’s where the benefit of outsourcing your IT and utilizing our managed IT services comes into play.

What are Managed IT Services?

It’s simple really. Instead of being reactive to your technology failures, our IT Services take the proactive approach. We watch multiple aspects of everything that makes up your IT Infrastructure (servers, computers, network etc..) and prevent the failures before they occur. How else does this benefit you? When you outsource your IT to us, everything is handled at a flat-rate fee with no surprise cost. For instance, if we ever run into a situation that can’t be handled remotely, we can dispatch a technician to your place of business to remedy the situation, and you don’t pay a cent more. Or if you need a hardware upgrade, we can supply hardware to you and install it at no additional fees. You also benefit from the fact that your whole team gains the ability to contact our help desk, whenever they need support. Why choose Alpha Computer Group? Most other IT Outsourcing Provider incorporate a break/fix nature, meaning they benefit whenever your hardware or network fails. We’re exactly the opposite! We only benefit when you don’t have problems, so it’s our primary goal to keep you up and running! This creates a partnership that allows us to grow together. How much will it cost to outsource your IT to Alpha Computer Group? Our Managed IT Services are scalable to fit your business needs and typically cost less than hiring a full time technician. We provide free, no obligation assessments in order to determine what would work best for you, in order to maximize your ROI. Check out some of our IT services from the links below, or ask us for an assessment.

• Worry-Free IT Packages
• Help Desk Support
• Network Security
• Business Continuity
• Hardware as a Service
• Virtual CIO Service
• Infrastructure Support

Managed IT Services NYC

Fiscally practical IT management services and computer network maintenance for companies throughout New York, NYC, Long Island and surrounding areas. Modern IT Services – New York, NYC, Long Island, NY, Nassau County, Suffolk County Is maintaining your business technology costing you an arm and a leg? If dealing with the unforeseen cost of technology has become too much to handle, IT Support from Alpha Computer Group is the solution. Managed IT Service Provider NYC | Tech Support New York Alpha Computer Group offers proactive IT Support and IT Management allowing your company in the New York, Five Boroughs, NYC Metro Area or Long Island the ability to budget for technology with ease and consistency. With Managed IT Services from Alpha Computer Group you can achieve your goals with the ability to: ◦Become more productive – with IT support that ensures a smooth operation ◦Secure your business focus – as we assume your technology worries ◦Eliminate budgeting inconsistencies – with an all-inclusive fixed monthly rate ◦Keep your assets safe and secure – we make sure your data and network are secure Our Managed Services provides you with a fixed monthly IT expense, so you can depend on both your technology and a predictable budget without costly surprises. Get Your Personalized Network Audit Today! Alpha Computer Group has the solution to help you achieve your goals, with technology that pays for itself. Our service team can customize your IT Management and computer network maintenance with a solution that’s predictable and affordable. Whether your business is in need of IT support consulting, computer network infrastructure management service, remote and on-site IT support, technology consulting, network and server support, computer network installation, wireless networking, or computer network installation, we’ve got the solution. Our professional staff understands that your company has unique IT support and business needs. Knowing your company is in expert hands with our 24×7 computer network maintenance, you can watch your business success unfold. With a breadth of IT services, multiple locations throughout, and a knowledgeable staff, Alpha Computer Group is able to support our customers on a national level. Alpha Computer Group provides a niche service for small and medium size businesses requiring managed IT service and support. In addition, our data center and online backup services bring highly secured managed services to our customers throughout the United States, providing business continuance for companies requiring 24/7 uptime. We have leveraged our more than 10 years of industry experience to gain many valuable certifications with leading manufacturers of technology hardware and software.

NYC – Managed IT Services

Over the years, we’ve come to learn that outsourced IT support isn’t just a matter of hiring talented IT consultants and sending them out to work with clients. A “one-man show” or “Time-share IT” approach simply doesn’t work. Even simple IT environments for small businesses are too complex to be met by the skills of any one person. Businesses need a full IT department with specific roles and responsibilities that uses the latest tools to monitor and maintain systems.

Managed Services NYC | IT Support Manhattan

Quality outsourced IT support means stability, security, and scalability. It means that business managers can focus on growing their businesses, not maintaining servers or recovering from interruptions. Information Technology (IT) is more than just a utility; it’s a way of building business efficiencies and advantages. Companies with outsourced IT support should expect more from their vendors than simple dependability. They should expect innovation. MANAGED IT SERVICES IN Manhattan | New York City Consulting Alpha Computer Group provides the New York region with computer networking and IT consulting services. Our NY consultants provide responsive on-site technical support to the NYC area businesses, from Manhattan, Brooklyn, Queens, Bronx and Long Island. Outsourced IT Services in New York Our Managed Services focus is to keep your systems operational and available so that you can focus your efforts on the demands of growing your business, managing costs and increasing revenues. With our Managed IT Services, we provide your business with our highest level of support consisting of a flat fee annual support agreement. Our plans offer complete maintenance and Network Monitoring of your existing IT infrastructure and technical support for all of your staff. We optionally offer project hours for improvements to the IT infrastructure. Our most comprehensive plan includes Virtual CIO services.

Why is Outsourced IT More Cost Effective?

With a long-term, flat-fee structure we are no longer concerned about time because we are motivated to make your environment as stable as possible over the long-term. Second, it offers a very predictable cost structure. Finally, there is a built-in IT strategy element which ensures you are getting the most out of your IT dollars. In today’s economic climate, companies are focusing on the inefficiency of their small in-house IT departments, which are usually under-utilized and poorly managed. We have the expertise and cutting edge tools to manage your IT department professionally and at a lower cost so that you can focus on your business. With IT outsourcing, you get better support, lower IT costs, improved reliability, and more productivity from your employees.

Server Monitoring Includes:

This total care package features a 24/7 monitoring, analysis and escalation service based on alerts and early warning data received from our software.

Server Monitoring

Typically we will receive from nine to twenty alerts per day, per server. We respond to them all, 24×7.

Monitoring of Network Devices

We provide monitoring via SNMP for all network and hardware devices such as switches, routers, UPSs.

Backup Management

Monitoring and managing backups, especially tape backups, are highly time-consuming tasks. Our monitoring system has an extensive module dedicated to reporting and monitoring backups from applications like VERITAS and BackupEXEC. Functions such as tracking failed and completed jobs, completing backups and producing reports on restorations are all included. We also offer online backup.

Asset/Inventory Management

Our system contains a detailed inventory management module that automatically scans a network and develops a comprehensive inventory of desktops and servers along with hardware and installed software. IT asset audits, license compliance and upgrades, are made easier with these reports. This module also features change tracking, hardware and software, between multiple asset scans that makes trouble-shooting simple.

Patch Management

Our system has a built-in engine to scan networks for missing security patches which can then be automatically downloaded, packaged according to each machine’s configuration and delivered. As part of the patch management process, we have a security team in place that provides a whitelist/blacklist service for all Microsoft patches and updates.

Malware/Spyware/AntiVirus Protection and Removal

Our system comes bundled with a comprehensive engine that runs seamlessly and automatically in the background daily to protect desktops against malware, spyware and worms. If a machine is compromised, we will remediate.

Workstation Management Includes: This preventive maintenance service for PC and Macs proactively and regimentally maintains the most troublesome areas of desktop management. Virus problems, spyware issues and patching are handled as an unobtrusive, background service. This includes:

Anti-Virus Management – Spyware Management – Temporary File/Internet Debris Removal – Patch Management – Asset-Tracking – hardware and software

Other Optional Services: – Annual IT Disaster Recovery Plan updates – Annual IT budgeting and project planning assistance

When a problem does occur, our outsourced IT staff are available 24×7 to help, our technology lets us remotely shadow your employee’s issues on their request so that we can quickly see, identify and resolve the problem. If we are unable to solve the issue remotely we can arrive on-site and stay until the problem is fully resolved. Our technicians are highly trained and certified, typically in multiple technologies, and they are especially talented at working with people who would rather remain non-technical. Alpha Computer Group is a leading provider of computer networking and managed IT solutions for businesses and institutions in New York, Long Island, Nassau County, Suffolk County, New York City, NYC, Phoenix, San Diego, and Seattle. Call Alpha Computer Group Today for all of your Managed Services and IT, Telecommunications, and Security needs @ (877) 608 – 8647

We service the following areas of New York: Nassau County, Suffolk County, Long Island, Queens, Brooklyn, Bronx, Manhattan, and all of the NYC 5 boroughs.

Nassau County, Long Island, NY: Glen Cove, Long Beach, Town of Hempstead, Town of North Hempstead, Town of Oyster Bay, Atlantic Beach, Bellerose, Cedarhurst, East Rockaway, Floral Park, Freeport, Garden City, Hempstead, Hewlett Bay Park, Hewlett Harbor, Hewlett Neck, Island Park, Lawrence, Lynbrook, Malverne, Rockville Centre, South Floral Park, Stewart Manor, Valley Stream, Woodsburgh, Baldwin, Barnum Island, Bay Park, Bellerose Terrace, Bellmore, East Atlantic Beach, East Meadow, Elmont, Franklin Square, Garden City South, Harbor Isle, Hewlett, Inwood, Levittown, Lido Beach, Merrick, North Bellmore, North Merrick, North Valley Stream, Oceanside, Point Lookout, Roosevelt, Salisbury, Seaford, South Hempstead, South Valley Stream, Uniondale, Wantagh, West Hempstead, Woodmere, North Woodmere, Baldwin Harbor, East Garden City, Lakeview, Malverne Park Oaks, North Lynbrook, North Wantagh, Baxter Estates, East Hills, East Williston, Flower Hill, Great Neck, Great Neck Estates, Great Neck Plaza, Kensington, Kings Point, Lake Success, Manorhaven, Mineola, Munsey Park, New Hyde Park, North Hills, Old Westbury, Plandome, Plandome Heights, Plandome Manor, Port Washington North, Roslyn, Roslyn Estates, Roslyn Harbor, Russell Gardens, Saddle Rock, Sands Point, Thomaston, Westbury, Williston Park, Albertson, Carle Place, Garden City Park, Great Neck Gardens, Greenvale, Harbor Hills, Herricks, Lakeville Estates, Manhasset, Manhasset Hills, New Cassel, North New Hyde Park, Port Washington, Roslyn Heights, Saddle Rock Estates, Searingtown, University Gardens, Bayville, Brookville, Centre Island, Cove Neck, Farmingdale, Lattingtown, Laurel Hollow, Massapequa Park, Matinecock, Mill Neck, Muttontown, Old Brookville, Oyster Bay Cove, Sea Cliff, Upper Brookville, Bethpage, East Massapequa, East Norwich, Glen Head, Glenwood Landing, Hicksville, Jericho, Locust Valley, Massapequa, North Massapequa, Old Bethpage, Oyster Bay, Plainedge, Plainview, South Farmingdale, Syosset, and Woodbury.

Queens, NY, NYC: Northwestern Queens , Astoria, Astoria Heights, Ditmars, Little Egypt, Corona, LeFrak City (housing development), North Corona, East Elmhurst, Elmhurst, Forest Hills, Forest Hills Gardens, Fresh Pond, Glendale, Hunters Point, Jackson Heights, Long Island City, Blissville, Dutch Kills, Queensbridge (housing development), Ravenswood (housing development), Queensview (housing development), Queensview West (housing development), Maspeth, Middle Village, Rego Park, Ridgewood, Wyckoff Heights, Sunnyside, Sunnyside Gardens, Woodside, Northeastern Queens , Auburndale, Bay Terrace, Bayside, Beechhurst, Bellerose, College Point, Douglaston, Flushing, Downtown Flushing, Electchester, Flushing Chinatown, Murray Hill, Queensboro Hill, Floral Park, Fresh Meadows, Fort Totten, Queens, Glen Oaks, North Shore Towers (housing development), Hillcrest, Kew Gardens Hills, Kew Gardens, Koreatown, Linden Hill, Little Neck, Malba, Oakland Gardens, Pomonok, Utopia, Whitestone, Willets Point, Southwestern Queens , City Line, Queens, Hamilton Beach, Howard Beach, Old Howard Beach, Howard Park, Ramblersville, Lindenwood (housing development), Rockwood Park, Ozone Park, Tudor Village, Richmond Hill, South Ozone Park, Woodhaven, Southeastern Queens , Bellaire, Briarwood, Cambria Heights, Hollis Hills, Hollis, Holliswood, Jamaica, Jamaica Center, Queens, Jamaica Estates, Jamaica Hills, Laurelton, Meadowmere, Queens Village, Rochdale (Cooperative Housing Development), Rosedale, Saint Albans, South Jamaica, Springfield Gardens, Warnerville, The Rockaways, Far Rockaway, Queens, Arverne, Bayswater, Belle Harbor, Breezy Point, Broad Channel, Edgemere, Far Rockaway, Hammels, Neponsit, Rockaway Beach, Rockaway Park, Roxbury, and Seaside.

Brooklyn, NY, NYC: Northwestern Brooklyn , Brooklyn Heights, Brooklyn Navy Yard, Admiral’s Row, Cadman Plaza, Clinton Hill, Downtown Brooklyn, DUMBO, Fort Greene, Fulton Ferry, Prospect Heights, Vinegar Hill, South Brooklyn , Boerum Hill, Carroll Gardens, Cobble Hill, Columbia Street Waterfront District, Gowanus, Greenwood Heights, Park Slope, Red Hook, South Park Slope, Sunset Industrial Park, Windsor Terrace, Northern Brooklyn , Bedford, Bedford-Stuyvesant, Bushwick, Wyckoff Heights, Greenpoint, Little Poland, Williamsburg, East Williamsburg, Central Brooklyn , Beverley Squares , Beverley Square East, Beverley Square West, Crown Heights, Ditmas Park, East Flatbush, Farragut, Fiske Terrace, Flatbush, Kensington, Ocean Hill, Ocean Parkway, Pigtown, Prospect Lefferts Gardens, Prospect Park South, Stuyvesant Heights, Weeksville, Wingate, Southwestern Brooklyn , Bath Beach, Bay Ridge, Bensonhurst, Borough Park, Dyker Heights, Mapleton, New Utrecht, Sunset Park, Southern Brooklyn , Brighton Beach, Little Odessa, Chinatown, Coney Island, Gerritsen Beach, Gravesend, Homecrest, Madison, Manhattan Beach, Midwood, Plum Beach, Sea Gate, Sheepshead Bay, White Sands, Eastern Brooklyn , Brownsville, Canarsie, City Line, Cypress Hills, East New York, Highland Park, New Lots, Starrett City, Southeastern Brooklyn , Barren Island, Bergen Beach, Flatlands, Georgetown, Marine Park, and Mill Basin

Bronx, NY, NYC: West Bronx, Northwest Bronx, Riverdale, Fieldston, South Riverdale, Spuyten Duyvil, Central Riverdale, North Riverdale, Kingsbridge, Kingsbridge Heights, Van Cortlandt Village, Marble Hill, Bainbridge, Norwood, Bedford Park, Fordham, Arthur Avenue, Belmont, University Heights, Southwest Bronx , Downtown Bronx, Yankee Stadium area, Courthouse, Concourse, Concourse Village, Highbridge, Hunts Point, Longwood, Melrose, Morris Heights, Morrisania, East Morrisania, Crotona Park East, Mott Haven, Port Morris, North New York, The Hub, Tremont, Mount Eden, Mount Hope, East Tremont, East Bronx , Northeast Bronx , Baychester, Bronxdale, Eastchester, Edenwald, Indian Village, Laconia, Olinville, Morris Park, Pelham Gardens, Pelham Parkway, Van Nest, Wakefield, Williamsbridge, Woodlawn, East Tremont, Southeast Bronx , Orchard Beach, Bronx River, Bruckner, Castle Hill, Clason Point, City Island, Co-op City, Country Club, Edgewater Park, Harding Park, Parkchester, Pelham Bay, Pelham Bay Park, Soundview, Schuylerville, Throggs Neck, Westchester Square, Throgs Neck, The Pelham Islands, The Blauzes, Chimney Sweeps Islands, City Island, Hart Island, High Island, Hunter Island, Rat Island, Twin Island, North Brother Island, South Brother Island, and Rikers Island.

Suffolk County, Long Island, NY: Town of Babylon, Amityville, Babylon, Copiague, Deer Park, Lindenhurst, North Amityville, Babylon Village, North Babylon, West Babylon, West Islip, Wyandanch, Town of Brookhaven, Bellport, Blue Point, Brookhaven, Calverton, Centereach, Center Moriches, Coram, East Moriches, East Patchogue, Eastport, East Setauket, Farmingville, Holbrook, Holtsville, Lake Grove, Manorville, Mastic, Mastic Beach, Medford, Middle Island, Miller Place, Moriches, Mount Sinai, North Patchogue, Patchogue, Port Jefferson, Port Jefferson Station, Ridge, Rocky Point, Ronkonkoma, Selden, Shirley, Shoreham, Sound Beach, Stony Brook, Upton, Wading River, Yaphank, Town of East Hampton, Amagansett, East Hampton, Montauk, Sag Harbor, Wainscott, Town of Huntington, Centerport, Cold Spring Harbor, Commack, East Northport, Greenlawn, Huntington, Huntington Station, Lloyd Harbor, Melville, Northport, Town of Islip, Bayport, Bay Shore, Bohemia, Brentwood, Brightwaters, Central Islip, East Islip, Great River, Hauppauge, Holbrook, Holtsville, Islandia, Islip, Islip Terrace, Oakdale, Ocean Beach, Ronkonkoma, Sayville, West Islip, West Sayville, Town of Riverhead, Aquebogue, Calverton, Jamesport, Laurel, Manorville, Riverhead, South Jamesport, Wading River, Town of Shelter Island, Shelter Island, Shelter Island Heights, Town of Smithtown, Commack, Hauppauge, Kings Park, Nesconset, Saint James, Smithtown, Town of Southampton, Bridgehampton, Eastport, East Quogue, Hampton Bays, Quogue, Remsenburg, Sagaponack, Sag Harbor, Southampton, Speonk, Water Mill, Westhampton, Westhampton Beach, Town of Southold, Cutchogue, East Marion, Fishers Island, Greenport, Laurel, Mattituck, New Suffolk, Orient, Peconic, and Southold.

Manhattan, NY, NYC: Uptown neighborhoods , Upper Manhattan, Marble Hill, Inwood, Fort George, Washington Heights, Hudson Heights, West Harlem, Hamilton Heights, Manhattanville, SoHa, Morningside Heights, Central Harlem, Harlem, Strivers’ Row, Astor Row, Sugar Hill, Mount Morris Historical District, Marcus Garvey Park, Little Senegal, Le Petit Senegal, Spanish Harlem, East Harlem, Silk Stocking District, Upper East Side, Lenox Hill, Carnegie Hill, Yorkville, Upper West Side, Bloomingdale District, Manhattan Valley, San Juan Hill, Lincoln Square, Midtown neighborhoods , Midtown, Columbus Circle, Sutton Place, Rockefeller Center, Diamond District, Theater District, Turtle Bay, Midtown East, Midtown, Tudor City, Little Brazil, Times Square, Hudson Yards, Midtown West, Clinton, Hell’s Kitchen, Garment District, Herald Square, Koreatown, Murray Hill, Tenderloin, Madison Square, Flower District, Brookdale, Hudson Yards, Kips Bay, Rose Hill, NoMad, Gas House district, Peter Cooper Village, Chelsea, Toy District, Photo District, Flatiron District, Gramercy Park, Stuyvesant Square, Union Square, Stuyvesant Town, Gas House, Meatpacking District, Waterside Plaza, Downtown neighborhoods , Downtown Manhattan, Little Germany, Loisaida, Alphabet City, East Village, Greenwich Village, NoHo, Bowery, West Village, Lower East Side, SoHo, Nolita (NoLIta), South Street Seaport, Little Italy, Chinatown, Financial District, Five Points, Cooperative Village, Two Bridges, Tribeca (TriBeCa), Civic Center, Radio Row, South Street Seaport Historical District, and Battery Park City.