Alpha Computer Group offers many different types phone services for new and continuing businesses. We can provide with you a phone system or just phone service and internet service for your existing phone system and/or computer network. With Alpha Computer Group, you can decrease the cost of your telephone service by 35%. You can also improve the features and service of your system. We offer Hosted, and On-Premise Phone Systems. With on-premise you have complete control over your phone system. No extra hidden costs for licensing or anything. Our telephone service delivers clear, and reliable calls over the internet, and over traditional telephone lines. We offer wholesale VoIP services, SIP Trunking, traditional phone lines, PRI, T-1, and etc. You get world class tech support from Alpha Computer group because we hold ourselves to the highest accountability in the industry to ensure you are always satisfied with our results. We want to be your IT & Telecom Partner.
Pay For What You Need:
During a busy season in business, multiple phone lines are key. The more phone lines you have, the quicker you can do business. However, during the down season, there is no use for excess phone lines. Therefore, Alpha Computer Group is offering a new solution. Your business pays for the phone lines you need for regular, every day business. Then, if your business needs more phone lines, they can be added on demand during the busier seasons.
Multiple Offices Brought Together in the Cloud:
Alpha Computer Group can enable your company to share a pool of phone lines even if the parts of the company are not in the same location. Whether it’s the main company, remote employees, or branch offices, the phone lines will connect into one single solution. It will bring your employees together as a whole no matter where each part of the business might be located. We offer true unified mobility for all of your communication needs.
Staying Connected With Customers:
One of the harder parts of having a business is keeping up with the clientele. If they call and you aren’t near your phone, you might be stuck playing “telephone tag” which halts the progression of your project. However, Alpha Computer Group offers a design that will enable office calls to follow you where ever you are. The calls can be detoured to your cell phone, home phone, or voicemail. That way you can get a call where ever you are and there is no need to play telephone tag.
In addition, Alpha Computer Group offers a way for customers to perceive that the company is local even when working remotely. They can provide numbers in a variety of different area codes depending on where you do your business. Therefore when your clients call they will call to a local number and that same number will flash on their caller I.D. It helps connect the customer to the business even if the business is remote. Moreover, if the phone or internet system is ever down, you can still get your calls. Each business phone is configured with a cell phone number which would be automatically dialed if the main systems are ever down. Therefore there is no need to call the phone company and manually forward the calls. The calls will never be missed either. The call forwarding would be seamless.
Computer/Desktop Integration:
Phone calls can also be transferred across the office using an easy drag and drop from a computer. Alpha Computer Group can assist a business in seeing incoming calls through a computer screen as well as dialing contacts directly from Microsoft Outlook. If there is voicemail, the voicemail will be forwarded to your email account where you can listen, playback, forward, and archive if necessary.
What are some of the best features we offer with telephone systems?
- We offer some of the lowest initial equipment and installation cost
- Affordable telephone maintenance costs
- It’s easy to add lines – both our hosted and on premise systems are flexible
- Enterprise class features at small office/home office prices…. SERIOUSLY!
- We guarantee ease of using any of our telecommunication systems or products
How we fulfill the need of any business in terms of technology?
- The current technology for telecom is unified communications. Alpha Computer Group uses the latest VoIP systems which are integrated with hundreds of features
- To deploy the latest technologies that will allow businesses to cut costs and make they’re entire business more technically efficient and economical
- Scalability is another plus for our telephone systems. The sudden expansion of any business can put stress or a higher demand on your network or telephone infrastructure. Our systems are built always for the thought of our clients prosperous growth.
- Whether it is software development or network administration, System Portability is always necessary and thus must be prioritized. This also applies to telecommunication systems and here at Alpha Computer Group, the entire organization is managed by engineers.
- There are other things like flexibility and advanced service features that have taken the field of telecommunications to an entirely new level. All of things like video conferencing, video calling and free calling using network connections is included and is something that we manage quite nicely.
- With 24/7 support our group has made it possible to meet each and every requirement of the clients as well as to fulfill the post deployment services. There are on site services and maintenance services that are available in different varieties.
VOIP Phone Installation:
- Voice Over Internet Protocol (VOIP) Phone is another way to program your business together. It enables voice communication over the internet. It provides an alternative to traditional telephone networks because it allows you to connect to other users around the world and/or in remote offices.
- A VOIP Phone system can be managed from any computer in the office and the personal preferences can be easily changed to accommodate individual work habits as well as duties. Whether it’s a mobile business or a static one, the VOIP system provides the ability to send calls to the correct person.
- The system uses less equipment because every user with a computer can use the phone system. In addition, new users can be added easily, requiring only a few minutes. If there are new features that are created, they will be updated without an additional charge.
Key and PBX Systems:
- The key system unit (KSU) uses a central control device called which allows certain features to be used that are not ordinarily available. This system is used for a business that have between five and forty employees.
- The PBX system can be used by businesses that have more than 40 employees within it. This system is completely programmable and can support complex implementations.
- Both systems require professional installation and maintenance. The outside and inside telephone lines must connect to a cabinet for either tie KSU or PBX. The systems are almost always able to use existing phone wiring, however, a business cannot use existing phones unless they are compatible to the systems.
KSU-Less System:
- For a company with at most 10 employees, the KSU-less system would be ideal. They are designed to provide features of a small commercial phone system but in a decentralized manner. They do not require a central cabinet.
- They are not permanently wired to the office and can be moved to a new location if the business moves to a new location. However, they are not usually sold or supported by telecom vendors and the company would have to do the shopping, installation, programming, and maintenance themselves.
We support all types of telephone systems. From old legacy nortels to latest in ip phone systems; we can handle it all. If you want to increase productivity and strengthen your telephone/computer networks, then look no further. Superior customer satisfaction, reduced costs and great results are the three basic aspects of our company.
If you’ve installed a new Telephone System and/or need additional help with your new or existing telephone system, or you are contemplating on how a new Phone System (PBX or ipPBX) can work for your business, we have the answers you need. Call Alpha Computer Group today at (877) 608 – 8647
Planning guide for the stated service area
How to evaluate telephone systems
A buyer receives better proposals when each provider sees the same inventory, priorities, dependencies, and acceptance criteria. This page from Alpha Computer Group treats Telephone Systems as a specific planning subject rather than a repeated location phrase.
Begin with the users and operations that depend on the outcome. Document existing systems, recurring problems, required availability, security expectations, current vendors, account ownership, physical limitations, business deadlines, and the evidence that will prove the change is complete. A headline price is difficult to compare when licensing, configuration, training, documentation, and recurring charges are mixed together.
Telephone: discovery
Inventory devices, services, users, locations, integrations, permissions, contracts, support contacts, and known defects related to telephone systems. Mark each unknown that requires a survey, administrator access, carrier confirmation, or stakeholder decision.
Systems: comparison
Ask every provider to address the same facts. Separate required capabilities from optional features, and compare one-time work, recurring costs, prerequisites, exclusions, training, warranties, support hours, and the effort required for later changes.
Testing: acceptance
Write observable tests before implementation. Identify who attends, what evidence is recorded, how failed checks are corrected, and when responsibility changes from the project team to ongoing support.
A focused checklist for Telephone Systems
- Describe the business outcome connected to Telephone, including the people and workflows affected.
- Record quantities, locations, ownership, and current limitations for Systems.
- Confirm how Testing will be configured, secured, tested, documented, and explained.
- Identify dependencies involving Continuity, site access, external vendors, carriers, or unavailable records.
- Define the fallback if Documentation is delayed or an acceptance check fails.
- Assign ongoing responsibility for Support, routine changes, urgent incidents, and future review.
What a complete proposal should show
Look for equipment, licensing, labor, configuration, coordination, testing, documentation, training, taxes, recurring charges, assumptions, exclusions, and optional work to be clearly separated. The proposal should explain how existing operations are protected and how the result will be supported.
Planning questions
What must remain operational?
List busy periods, critical users, customer-facing functions, compliance needs, shared resources, and acceptable interruption windows. This guides staging and rollback decisions for telephone systems.
Who owns each dependency?
Assign customer, provider, carrier, software vendor, landlord, contractor, and internal approver responsibilities. A named owner and due date are more useful than assuming another party will handle the task.
What happens after launch?
Closeout should identify owners, accounts, support contacts, configurations, renewal dates, open exceptions, and approved change procedures. That makes the finished work maintainable and reduces dependence on memory.
Decision notes specific to Telephone Systems
The following prompts use the exact page subject, telephone systems, to keep this the stated service area discussion distinct from a general technology overview.
When current conditions are documented for telephone systems, map the busiest workflows that depend on telephone systems. This approach keeps the discussion tied to operating needs rather than a list of features with no stated priority. For implementation risk involving Telephone, define how routine requests differ from urgent incident escalation. The result is a clearer boundary between approved work, follow-up work, and future ideas.
While proposals are being compared for telephone systems, separate confirmed facts from assumptions surrounding telephone systems. A shared baseline also reduces late changes caused by a vendor discovering ordinary constraints after kickoff. For technical ownership involving Systems, stage disruptive work around real operating hours and customer commitments. The point is not more paperwork; it is a faster decision when an expected condition is not met.
During internal planning for telephone systems, define the interruption window acceptable for telephone systems. Any unanswered item can be assigned an owner and due date instead of remaining an invisible project assumption. For security review involving Testing, prepare short user instructions for the workflows most likely to change. The control should be simple enough that the people doing the work will actually use it.
During early discovery for telephone systems, identify external approvals and vendor dependencies affecting telephone systems. The resulting inventory can be attached to estimates so omissions are visible before work is scheduled. For user readiness involving Continuity, separate preexisting problems from defects introduced during the work. The customer and provider can then resolve the exception using the same agreed facts.
Before a migration date is selected for telephone systems, assign a decision owner and technical reviewer for telephone systems. A concise worksheet is more useful than relying on separate email threads, verbal promises, and product screenshots. For customer communication involving Documentation, track carrier, landlord, software-vendor, and equipment-delivery commitments separately. A concise exception log can preserve decisions that would otherwise be lost across calls and messages.
As acceptance tests are drafted for telephone systems, note current ownership and access limitations related to telephone systems. The team can use that baseline to reject unnecessary complexity without losing a genuinely required capability. For post-launch support involving Support, pair every dependency with a named owner, due date, and fallback. It also gives support staff a useful starting point if the issue returns after launch.
Contact Alpha Computer Group to discuss the facts, constraints, and priorities behind this requirement. Do not send passwords or other sensitive account information through a website form.
Editorial reference 8662B6BC08 · Record 314 · telephone-systems