Alpha Computer Group’s IT Managed Services program is specifically designed for business owners who need solid IT support but do not want or need the cost of an expensive in-house IT team. Our IT Managed Services provides business owners with all the services of a complete corporate IT staff ranging from CIO to desktop technicians on a 24×7 basis where you can talk to a real live local person who can walk you through your IT issues. Alpha Computer Group’s IT Managed Services give you a single point of contact with one account team, one management team and one support team for comprehensive support of your network and business users. With IT Managed Services, our technicians become your team of trained, certified, trusted advisors who quickly and effectively eliminate any IT problems and introduce you to new solutions to reduce your costs, improve your efficiencies and mitigate business risk. We provide many levels of support ranging from on-call and as-needed for specific components of your infrastructure to full management with 24x7x365 response time and on-site support. We also provide support for maintenance, remediation, moves/adds/changes and quarterly strategic planning sessions.
Every now and then, when you’re facing IT issues, you’ll need to contact a service provider to get things fixed. This is called a fee-for-service method. In contrast, Alpha Computer Group’s managed IT services provides proactive maintenance, meaning that we identify and fix problems before they cost you downtime. We basically look after every aspect of your IT, so you can focus on your business. We’ll closely monitor your computer systems, anticipating and solving problems before they occur and giving you answers to questions when you need them. With us as your New York managed services provider, you’ll get on-demand access to locally-based professionals and big-business managed IT services at small-business prices. With our flexible managed services programs, your IT and your budget planning become simpler, allowing you to focus efforts on finding new sources of profit. Optional remote and on-site support gives your organization access to immediate IT assistance 24 hours a day. As your managed services provider, we not only respond to support requests as they arise, we proactively address situations before they cause an interruption. Business decision makers have learned that they can reduce their budgets by outsourcing their technology support to a managed service provider (MSP).